Dear user, this sounds like an issue for our Customer Care team. If you haven’t reached them yet, please submit a contact request through https://cryptobrowser.site/app/support/android. We will assist you shortly.
Dear user, we're here to help you troubleshoot. Can you please share your account information and problem description via https://cryptobrowser.site/app/support/android? This will help us identify the problem and assist you better.